1. Introduction

This procedure is intended to be used when a member of Notts CTC wishes to register a formal complaint about the actions or behaviour of another member. If the complaint is upheld, then it is likely that some subsequent action will be taken under the terms of the club’s disciplinary procedure. The complaints procedure is subsidiary to CTC’s master procedure and it might not be suitable in all circumstances. If this is thought to be the case, then reference should be made to the master procedure.

Notts CTC is a small and relatively informal club, with a history of friendship and camaraderie amongst its members. With this in mind, the committee encourages all members to try to resolve their differences with other club members in an informal and amicable manner. This might be directly with the individual, through the ride leader (if on an official club ride) or via a committee member. Nevertheless, it is accepted that an informal approach won’t always be appropriate or that this might have been tried and judged to have failed. This procedure is intended for use in such circumstances.

Following a complaint, the complainant will be required to substantiate their claim with specific evidence. The more specific that this evidence can be and the more that it can be supported by other witnesses, then the more likely it is that the complaint will be upheld. Unsupported and/or very general complaints are much less likely to be upheld. Furthermore, if the inappropriate behaviour has been drawn to the attention of the perpetrator at the time then it is much less likely that the behaviour can simply be denied later.

Formal complaints must be made in writing to the DA secretary. However, it is suggested that complainants talk through their complaint with the DA secretary before putting it in writing.

2. Complaints Procedure

3. Appeal Procedure for Complaints